Contact us

At Conotoxia, we make every effort to provide you with the highest standards of services. Our dedicated Customer Care department is on hand to help with your questions and/or concerns. In the event of a problem with your money transfer, here are some ways you can contact us so we may address your concerns.

Call us

1-800-980-5766

Available 24/7. Toll free

Write message

[email protected]

Contact details

Conotoxia, Inc. (HQ)
P.O Box 81320,
Chicago, IL 60681

Email: [email protected]

Customer satisfaction is always a top priority at Conotoxia. We do recognize, however, that there may be instances where our service has not met your expectations. If this is the case, we want to first apologize for any inconvenience. We encourage you to contact our Customer Care department and raise your concerns directly with them. If you still have an unresolved complaint after speaking with our customer care representative, you may contact your state regulatory agency. If your state is listed below, please follow the requirements specific to that state.

Jurisdiction
Alabama

Alabama Securities Commission
1-334-242-2984 (Telephone)
1-334-242-0240 (Fax)
https://asc.alabama.gov/complaints.aspx

Alaska

If your issue is unresolved by Conotoxia Inc, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

Arizona Department of Insurance and Financial Institutions
Online: https://difi.az.gov/
Telephone number: 800-544-0708

Arkansas

Arkansas Securities Department
1-800-981-4429 (Toll Free)
https://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html

Connecticut

Connecticut Department of Banking
Consumer Credit Division
Telephone number: 800-831-7225
https://portal.ct.gov/

California

If you have complaints with respect to any aspect of the money transmission activities conducted with Conotoxia, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado

Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfers of funds, and other instruments for the payment or money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with your transaction-the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.
email:[email protected]
website: www.dora.colorado.gov/dob

Delaware

Delaware Office of State Bank Commissioner
Online: https://banking.delaware.gov/consumer-complaints/
Telephone number: 302-739-4235

District of Columbia

District of Columbia Department of Insurance, Securities, & Banking
Online: https://disb.dc.gov/
Telephone number: 202-727-8000

Georgia

If you have a complaint or concern regarding the money transmission services provided, you may contact Conotoxia toll free at 1-800-980-5766. For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at: 2990 Brandywine Road Suite 200, Atlanta, Georgia 30341 or by phone at (888) 986-1633.

Florida

Florida Office of Financial Regulation
Online: https://www.flofr.com/
Telephone number: 850-487-9687

Idaho

Idaho Department of Finance
Online: https://finance.idaho.gov/
Telephone number: 208-332-8000

Illinois

Illinois Department of Financial and Professional Regulation
Online: https://www.idfpr.com/
Telephone number: 312-814-6910

Iowa

Iowa Division of Banking
Online: https://www.idob.state.ia.us/
Telephone number: 515-281-4014

Kansas

Kansas Office of the State Bank Commissioner
Online: https://www.osbckansas.org/
Telephone number: 877-387-8523 or 785-380-3939

Kentucky

Kentucky Department of Financial Institutions
Online: https://kfi.ky.gov/
Telephone number:1-800-223-2579 or 1-502-573-3390

Louisiana

Louisiana Office of Financial Institutions
Online: https://www.ofi.louisiana.gov/
Telephone number: 888-525-9414

Maine

Maine Department of Professional and Financial Regulation
1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
https://www.maine.gov/pfr/consumercredit/complaint.htm

Maryland

Maryland Office of the Commissioner of Financial Regulation
1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/

Massachusetts

Massachusetts Division of Banks
Online: https://www.mass.gov/dob/
Telephone number: 800-495-2265

Michigan

Michigan Department of Insurance & Financial Services
Online: https://www.michigan.gov/difs/
Telephone number:877-999-6442517-284-8800

Minnesota

Minnesota Department of Commerce
Online: https://mn.gov/commerce/
Telephone number: 1-800-657-3602 or 651-539-1600

Mississippi

Mississippi Department of Banking & Consumer Finance
Online: https://www.dbcf.ms.gov/
Telephone number: 601-321-6901

Missouri

Missouri Division of Finance
Online: https://www.finance.mo.gov/
Telephone number: 573-751-3242

Montana

Montana Department of Justice
Office of Consumer Protection
Online: https://dojmt.gov/consumer/
Telephone number: 800-481-6896

Nebraska

Nebraska Department of Banking & Finance
Online: https://www.ndbf.ne.gov/
Telephone number: 877-471-3445

New Hampshire

New Hampshire Banking Department
Online: https://www.nh.gov/banking/
Telephone number: 603-271-3561

New Jersey

New Jersey Department of Banking & Insurance
Online: https://www.state.nj.us/dobi/
Telephone number: 800-446-7467 or 609-292-7272

New Mexico

New Mexico Financial Institutions Division
Online: https://www.rld.nm.gov/financial-institutions/
Telephone number: 505-476-4885

New York

If, after first contacting Conotoxia, you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to the New York Department of Financial Services, Consumer Assistance Unit, One Commerce Plaza, Albany, NY 12257 or to fax # (212) 480-6282.

North Carolina

North Carolina Office of the Commissioner of Banks
Online: https://www.nccob.gov/public/
Telephone number: 1-919-733-3016

North Dakota

North Dakota Department of Financial Institutions
Online: https://www.nd.gov/dfi/
Telephone number: 701-328-9933

Ohio

Ohio Division of Financial Institutions
Online: https://www.com.ohio.gov/fiin/
Telephone number: 866-278-0003 or 614-728-8400

Oklahoma

Oklahoma Banking Department
Online: https://www.ok.gov/banking/
Telephone number: 405-521-2782

Oregon

Oregon Division of Financial Regulation
Online: https://dfr.oregon.gov/Pages/index.aspx
Telephone number: 888-877-4894 or 503-378-4140

Rhode Island

Rhode Island Dept. of Bus. Regulation – Div. of Banking
Online: https://dbr.ri.gov/divisions/banking/
Telephone number: 401-462-9500

South Dakota

South Dakota Division of Banking
Online: https://dlr.sd.gov/banking/default.aspx
Telephone number: 605-773-3421

Tennessee

Tennessee Department of Financial Institutions
Online: https://www.tennessee.gov/tdfi/
Telephone number: 800-778-4215 or 615-741-2236

Texas

Texas Department of Banking
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Online: https://www.dob.texas.gov
Telephone number: 877-276-5554 or 512-475-1300

Utah

Utah Department of Financial Institutions
Online: https://dfi.utah.gov/
Telephone number: 801-538-8830

Virginia

Virginia Bureau of Financial Institutions
Online: https://www.scc.virginia.gov/bfi/index.aspx
Telephone number: 804-371-9657

Washington

Washington Department of Financial Institutions
Online: https://www.dfi.wa.gov/
Telephone number: 877-746-4334 or 360-902-8703

West Virginia

West Virginia Division of Financial Institutions
Online: https://www.dfi.wv.gov/Pages/default.aspx
Telephone number: 304-558-2294

Wisconsin

Wisconsin Department of Financial Institutions
Online: https://www.wdfi.org/
Telephone number: 608-261-9555

Wyoming

Wyoming Department of Audit
Online: https://audit.state.wy.us/banking/
Telephone number: 307-777-7797

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