Contact us
At Conotoxia, we make every effort to provide you with the highest standards of services. Our dedicated Customer Care department is on hand to help with your questions and/or concerns. In the event of a problem with your money transfer, here are some ways you can contact us so we may address your concerns.
Customer satisfaction is always a top priority at Conotoxia. We do recognize, however, that there may be instances where our service has not met your expectations. If this is the case, we want to first apologize for any inconvenience. We encourage you to contact our Customer Care department and raise your concerns directly with them. If you still have an unresolved complaint after speaking with our customer care representative, you may contact your state regulatory agency. If your state is listed below, please follow the requirements specific to that state.
Jurisdiction | |
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Alabama |
Alabama Securities Commission |
Alaska |
If your issue is unresolved by Conotoxia Inc, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One. |
Arizona |
Arizona Department of Insurance and Financial Institutions |
Arkansas |
Arkansas Securities Department |
Connecticut |
Connecticut Department of Banking |
California |
If you have complaints with respect to any aspect of the money transmission activities conducted with Conotoxia, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814. |
Colorado |
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfers of funds, and other instruments for the payment or money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a question about or problem with your transaction-the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. |
Delaware |
Delaware Office of State Bank Commissioner |
District of Columbia |
District of Columbia Department of Insurance, Securities, & Banking |
Georgia |
If you have a complaint or concern regarding the money transmission services provided, you may contact Conotoxia toll free at 1-800-980-5766. For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at: 2990 Brandywine Road Suite 200, Atlanta, Georgia 30341 or by phone at (888) 986-1633. |
Florida |
Florida Office of Financial Regulation |
Idaho |
Idaho Department of Finance |
Illinois |
Illinois Department of Financial and Professional Regulation |
Iowa |
Iowa Division of Banking |
Kansas |
Kansas Office of the State Bank Commissioner |
Kentucky |
Kentucky Department of Financial Institutions |
Louisiana |
Louisiana Office of Financial Institutions |
Maine |
Maine Department of Professional and Financial Regulation |
Maryland |
Maryland Office of the Commissioner of Financial Regulation |
Massachusetts |
Massachusetts Division of Banks |
Michigan |
Michigan Department of Insurance & Financial Services |
Minnesota |
Minnesota Department of Commerce |
Mississippi |
Mississippi Department of Banking & Consumer Finance |
Missouri |
Missouri Division of Finance |
Montana |
Montana Department of Justice |
Nebraska |
Nebraska Department of Banking & Finance |
New Hampshire |
New Hampshire Banking Department |
New Jersey |
New Jersey Department of Banking & Insurance |
New Mexico |
New Mexico Financial Institutions Division |
New York |
If, after first contacting Conotoxia, you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to the New York Department of Financial Services, Consumer Assistance Unit, One Commerce Plaza, Albany, NY 12257 or to fax # (212) 480-6282. |
North Carolina |
North Carolina Office of the Commissioner of Banks |
North Dakota |
North Dakota Department of Financial Institutions |
Ohio |
Ohio Division of Financial Institutions |
Oklahoma |
Oklahoma Banking Department |
Oregon |
Oregon Division of Financial Regulation |
Rhode Island |
Rhode Island Dept. of Bus. Regulation – Div. of Banking |
South Dakota |
South Dakota Division of Banking |
Tennessee |
Tennessee Department of Financial Institutions |
Texas |
Texas Department of Banking |
Utah |
Utah Department of Financial Institutions |
Virginia |
Virginia Bureau of Financial Institutions |
Washington |
Washington Department of Financial Institutions |
West Virginia |
West Virginia Division of Financial Institutions |
Wisconsin |
Wisconsin Department of Financial Institutions |
Wyoming |
Wyoming Department of Audit |